Contact Us – 91 Club
We value your feedback, questions, and suggestions about the 91 Club experience. Whether you need assistance with registration, gameplay, withdrawals, account security, or have general enquiries, our dedicated customer support team is here to help you around the clock. We understand that prompt and reliable support is essential for your gaming experience, which is why 91 Club maintains multiple channels to ensure you can reach us quickly and conveniently.
Direct Contact Information
Email Support
For comprehensive enquiries and detailed assistance, email our support team directly:
Email Address: the91clubsupport@gmail.com
Response Time: We typically respond within 24-48 business hours
Best For: Account issues, withdrawal problems, technical difficulties, general inquiries, complaints, and detailed troubleshooting
Whether you’re experiencing login issues, need help understanding game rules, have questions about bonuses, or require assistance with any other matters, our email support provides thorough and personalised responses. When contacting us via email, please include as many details as possible about your issue, including your account username or registration email, and a clear description of the problem.
Live Chat Support
Access immediate assistance directly through the 91 Club platform:
Availability: 24/7 accessible through the app and website
Location: Look for the “Chat” or “Support” icon (typically chat bubble) in the bottom-right corner of the website or within the app’s main menu
Best For: Quick answers, immediate technical help, urgent account issues, login problems, and real-time game support
Our live chat feature connects you with support representatives who can address most issues instantly without leaving the platform. Average response time for live chat is typically under 5 minutes during peak hours, making it ideal for time-sensitive concerns. You don’t need to leave the app or website to get help—simply open the chat window and start your conversation.
In-App Help Center
91 Club includes a comprehensive built-in help section accessible within the mobile app:
Location: Navigate to Menu > Help or Support
Availability: Available 24/7 within the app
Best For: Finding FAQs, understanding game rules, reviewing policies, troubleshooting common issues, and accessing step-by-step guides
The in-app help center features detailed articles, video tutorials, and frequently asked questions covering account management, deposits, withdrawals, game mechanics, and responsible gaming. Many issues can be resolved quickly by browsing the help center without needing to contact support.
Additional Support Channels
WhatsApp Support
For convenient messaging-based support:
WhatsApp Support: Contact us via WhatsApp for quick updates and support messages; click the WhatsApp button given below.
Best For: Status updates, follow-ups on previous inquiries, document sharing, and casual questions
WhatsApp provides a convenient way to communicate with our support team using the messaging app you already use. Share screenshots, documents, or photos of issues directly through WhatsApp for faster resolution.
Contact Form on Website
Fill out a detailed support form directly on our website:
Location: Visit 91clublogin.ai and find “Contact Us” in the footer menu
Required Information:
Response Time: 24-48 business hours
Best For: General inquiries, business proposals, partnership requests, and formal complaints
Using the contact form ensures your inquiry is properly logged and assigned to the relevant department for thorough investigation. This method works well if you prefer written documentation of your support request.
Common Reasons to Contact 91 Club Support
Account-Related Issues
- Registration problems or account activation delays
- Password resets or account recovery
- Profile information updates
- Account verification issues
- Locked or suspended accounts
Deposit and Withdrawal Support
- Payment method not working
- Deposit not reflected in account
- Withdrawal pending or delayed
- Cashback or bonus not credited
- Transaction verification needed
Gameplay and Rule Clarification
- Game rules and mechanics explanation
- Bet placement assistance
- Prize calculation queries
- Game technical glitches
Security and Privacy Concerns
- Unauthorized access attempts
- Data privacy questions
- Account security verification
- Suspicious activity reports
App and Technical Support
- App crashes or freezing
- Download or installation issues
- Compatibility questions
- Performance optimization
Bonus and Promotion Queries
- Welcome bonus not received
- Referral bonus issues
- Promotion eligibility clarification
- Terms and conditions questions
Feedback and Suggestions
- General feedback about the platform
- Feature requests
- User experience improvement suggestions
- Complaint escalation
Support Response Commitment
91 Club is committed to providing exceptional customer service with the following guarantees:
24/7 Availability: Our support team operates around the clock, every day of the year, to ensure you always have access to help when you need it. Whether it’s 3 AM or 3 PM, there’s always someone ready to assist you.
Fast Response Times: Standard response time is 24-48 business hours for all support channels. Live chat typically responds within minutes during operational hours.
Multilingual Support: Our team supports multiple languages including English and Hindi, ensuring communication is clear and comfortable for all users.
Professionalism and Courtesy: Every support representative is trained to handle inquiries with respect, patience, and professionalism. We treat every question as important, regardless of its complexity.
Problem Resolution: We’re committed to resolving your issues completely, not just providing temporary fixes. If your issue isn’t resolved on first contact, we’ll escalate it to specialized teams for thorough investigation.
Tips for Getting Faster Support
To help us assist you more efficiently, please:
- Provide Clear Details: Include your registered email, phone number, or username when contacting support.
- Describe Your Issue Thoroughly: Explain exactly what happened, when it occurred, and what you’ve already tried.
- Include Screenshots: For technical issues, screenshots showing the problem are invaluable.
- Use the Right Channel: Choose the contact method best suited for your issue (live chat for urgent, email for complex).
- Have Patience: While we strive for quick responses, complex issues may require investigation.
- Follow Up Appropriately: If you haven’t received a response after 48 hours, feel free to reach out again.
Feedback and Improvement
Your feedback is invaluable in helping us improve 91 Club continuously. If you have suggestions about our games, features, or services, we’d love to hear them. You can share feedback through any of our support channels, and your input will be reviewed by our product and management teams. We regularly implement user suggestions to enhance the overall platform experience.
Privacy and Confidentiality
When you contact 91 Club support, your personal information is handled with the utmost confidentiality. All communications are encrypted and protected, and your data is never shared with third parties. We comply with all applicable data protection regulations to ensure your privacy is fully respected.
Quick Reference Contact Guide
| Contact Method | Email Address | Availability | Best For | Response Time |
|---|---|---|---|---|
| 91clubgamesapp@gmail.com | 24/7 | Detailed inquiries, complaints | 24-48 hours | |
| Live Chat | In-app/Website | 24/7 | Urgent issues, quick answers | 5-30 minutes |
| In-App Help | Menu > Help | 24/7 | FAQs, tutorials, guides | Immediate (self-service) |
| Contact Form | 91clublogin.ai website | 24/7 | Formal inquiries, proposals | 24-48 hours |
| Via app support | 24/7 | Follow-ups, updates | 2-4 hours |
Frequently Asked Questions (FAQs) – 91 Club
How Do I Sign Up for 91 Club?
Signing up for 91 Club is quick and free. Visit our website or download the app, click “Sign Up,” enter your mobile number or email, verify the OTP or confirmation link, and create a password. You’ll receive a ₹500 welcome bonus instantly upon registration, which you can use to play any game immediately. The entire process takes less than 2 minutes.
Is 91 Club Safe and Legal?
Yes, 91 Club is completely safe and secure. We use military-grade SSL encryption to protect all personal and financial information, conduct regular security audits, and comply with all applicable Indian gaming regulations. Only players 18 years and above can access our platform, and we implement strict age verification during registration. Your account is further protected with OTP-based verification and optional two-factor authentication.
How Can I Withdraw My Winnings?
Withdrawing is easy and fast. Log into your account, go to the Wallet section, click “Withdraw”, select your preferred payment method (UPI, Paytm, or bank transfer), enter the amount (minimum ₹100), and confirm. Most withdrawals are processed within 24 hours. We support multiple secure payment methods to ensure quick access to your earnings.
What Games Are Available on 91 Club?
91 Club offers diverse games including colour prediction, lottery draws, quizzes, tournaments, casino slots, and daily spin wheels. All games are designed for fair play using certified random number generation systems, and new games are added regularly to keep the experience fresh and exciting. You can try demo modes to understand game rules before playing with real money.
What Responsible Gaming Tools Does 91 Club Provide?
91 Club is committed to responsible gaming and provides multiple tools accessible in your account settings: deposit limits to cap spending, self-exclusion options for taking breaks, time limits to manage sessions, and reality checks for gaming awareness. We also provide educational resources about responsible gaming and links to professional support organisations if needed.
Conclusion
At 91 Club, we recognise that exceptional customer support is crucial to your gaming experience and peace of mind. Our multi-channel support system ensures that no matter your preference or urgency level, you can reach us quickly and conveniently. Whether you choose email for comprehensive assistance, live chat for immediate help, or any other method, our dedicated team is ready to support you every step of your 91 Club journey.
We’re not just here to solve problems—we’re here to enhance your experience, answer your questions, and ensure you feel valued as part of the 91 Club community. Don’t hesitate to reach out with any concern, no matter how small or complex. Your satisfaction is our priority, and we’re committed to going the extra mile to exceed your expectations.